Refund policy

Shipping and return policies

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We use live shipping rates

What do you mean this? as they are real-time shipping rates, displayed during the checkout process. These rates are calculated taking into account where the order is managed, the shipping method and destination or the carrier's price.


Depending on where the product is managed or destined is you may need to pay tariffs. The amount may vary based on the value of the order, national limitations, etc ...

How do I return an item?

If you have had a problem with your purchase and want to return an item, Please contact us within 14 days of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
Returned items must be in their original packaging, including any accessories, manuals and documentation.
Returned items They must be unused, in the same condition we sent them to you, and in their original packaging. Stains, bent cards, broken stamps or torn plastic sheets will not be accepted. If the condition of the product sent to us is not acceptable, we reserve the right not to return or exchange it. Products that have been personalized cannot be refunded or exchanged, as well as products that cannot be exchanged for hygiene reasons.

What happens if Are the items I receive defective or incorrect?

Did you receive a defective unit or the wrong product? Just not satisfied with your order?
Please contact our customer service team on our contact page to start the return process. Please include the following information:
  • Order number
  • Proof of purchase
  • Video or photo of defective product (if applicable)
  • Full delivery address
  • Contact phone number
  • In some cases, you may be asked to include a video or photo of the defective product as evidence to refund or replace the product.
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Processing returns can take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
For returned items, a full refund will be credited for the defective products (if you chose the express delivery option instead of normal we will not be responsible for of this).
For non-defective items, the refund excludes all shipping costs.
The shipment of the purchase to our facilities is at the buyer's expense. div >

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank if you have questions about when the money will be credited to your account.
If you have not yet received a credit for your return, here is what to do: div>
  • Contact your bank or credit card company.
  • It may take some time before the refund is posted to your account.

How do I modify or cancel my order?

Please contact us as soon as possible possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make and we will confirm you once the modification has been made. Please note that orders that have already been packed or shipped cannot be modified or canceled.

Return address

The return address depends on the center in charge of processing the request. For this reason, it is convenient that you keep the delivery note since it contains the address of the center to which you will have to return the product.

These are the return addresses:

  • Packages sent from the US and Mexico hubs are returned to downtown Charlotte. Her address is: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Packages sent from the center in Latvia are automatically returned to Lidostas parks, Marupes novads , Latvia LV-2167.
  • Packages sent from the center in Spain are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages managed by our partner centers in Australia are returned to the following address: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (orders with garments of clothes); 338 Albert St, Brunswick VIC 3056, Australia (accessories and decoration).